Airport shops row: Boots and Dixons to issue new rules on boarding pass checks

Amid passenger revolt retailers are understood to be speaking to staff reminding them customers are not obliged to show boarding cards

Boots and Dixons are to issue new guidance to airport staff about checking customers’ boarding passes following a consumer revolt over “rip-off” VAT charges.

Customers of Boots and Dixons and other prominent stores including WH Smith pledged not to show their boarding passes at airports after it emerged that retailers were benefiting from VAT savings without lowering prices.

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